Comcast Disconnection Nightmare: You Won't Believe This Horrible Customer Service Call [AUDIO]

Comcast is the number-one service provider for Internet and TV in the entire country. I know this only because a representative repeated this point no less than 20 times in an infuriating Comcast customer service phone call that was recorded and shared by AOL product manager and former "Engadget" editor Ryan Block.

Ryan Block's call to Comcast was intended to cancel internet service. However, a simple Comcast cancellation call became increasingly agitating as the representative repeatedly interrupted or ignored Ryan Block's request.

"Being that we are the number-one provider of Internet and TV service in the entire country, why is it that you aren't wanting to have the number-one Internet service, number-one TV service available?" asked the unidentified representative in Ryan Block's recorded phone call. "I'm just trying to figure out what it is about Comcast service that you aren't liking, that you aren't wanting to keep. What is it about that service?"

“After a decade … all of a sudden you’re moving and something is making you want to change,” the relentless Comcast representative continued. “What’s making you do that?”

“That’s none of your business,” Block answered. “Your business is to cancel us.”

The Comcast cancellation nightmare turned viral extremely quickly, prompting the internet service company to issue a statement that addressed the incident:

"We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize," Comcast announced in a statement. "The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect."

Oviously, this is not an isolated incident, as any person that has ever spoken with a service provider would know that the level of irritation is comparable to, if not more than, a day at the DMV. A quick Google search reveals endless forum threads, blog posts and YouTube clips that demonstrate just how agonizing it is for a Comcast customer to disconnect their services.

Last year, Justin Fox of the Harvard Business Review shared his shocking Comcast experience that involved entering a Comcast service center to physically return customer equipment. Unfortunately, Fox, too, was hindered by aggravating lines and short business hours.

“Customers who can’t conceivably be retained, like me, are just collateral damage in the effort to scare potential cable defectors into staying put,” Justin Fox posed. “If that’s right, the cable operators will only get more aggressive about this as the years go by.”

If this is true, Comcast is truly more diabolical than any fictional supervillain. Listen to the head-splitting Comcast cancellation phone call in the Soundcloud clip below: