Delta Flight Chaos As Passengers Stranded On Multiple Planes For Hours Geoff Robins/Getty Images

Hundreds of Canadians are stranded in Cancun, Mexico after their Sunwing flights were canceled last week.

Hundreds of Canadians are stranded in Cancun, Mexico after their Sunwing flights were canceled last week. They stated that they've been shuffled from hotel to hotel after sleeping on floors at the airport and in lobbies. They revealed that there's no end in sight to their ordeal and added that they don't know how they'll get home, CTV News reported.

"We just want to go home," said Tess Friedenberger, who was scheduled to fly home to Calgary on Dec. 22 aboard a Sunwing flight from Mexico. "I never expected us to be in a situation like this, I never thought that it would even be possible. We're writing to the consulate, we're writing to hire lawyers, we're ready to do whatever it takes."

According to Friedenberger, the information from Sunwing has been inadequate and inaccurate, noting many of her fellow travelers are angry and beginning to feel desperate.

Meanwhile, a video shot by a stranded Sunwing passenger showed dozens of people in the Cancun Airport chanting "Liars!" and "Get us home!"

"There is no help and there's no one who we can really trust at this point," she said. "We're pretty much fending for ourselves."

Friedenberger left Calgary on Dec. 15 for a Sunwing vacation. She was supposed to return home a week later. However, she got a notification saying the flight was delayed. Over the next few days, the notifications kept coming, pushing the flight later each time. Finally, she and her companion were told their flight would leave on Christmas Eve. However, when the time came, a Sunwing representative told her that the flight didn't exist. They haven't heard anything about when they might get home.

Meanwhile, she and her fellow passengers have been shuffled by Sunwing between hotels in Cancun, paying for cabs themselves to get there. She added that several people slept in the hotel lobby until finally they were given a bed, CBC News reported.

Sunwing tweeted that it had canceled flights because of the severe wintry weather conditions in various parts of the country.

"There's plenty more than just us," Friedenberger said. "I would say hundreds at this point."

Meanwhile, another passenger Cristina Oppedisano said she and her group of 10 family members, which includes four children, have also been sent from one unprepared hotel to another, sleeping on airport and lobby floors all the while.

In a statement, Sunwing said "a number of northbound flights" continue to face delays as severe weather hampers its ability to move planes and crews to other airports.

"Our teams are working hard to re-accommodate customers by subservicing aircraft where possible, in addition to arranging alternate hotels and transfers for those with overnight delays," the statement said, adding that customers should keep checking their flight status online.

"Our teams locally and in destination continue to proactively manage the situation, and are doing everything possible to return customers home in the coming days," the company said.

© 2024 Latin Times. All rights reserved. Do not reproduce without permission.