Families of the three American friends who were mysteriously found dead inside their Airbnb while vacationing in Mexico City are seeking answers.

Kandace Florence and Jordan Marshall, both 28, longtime friends from Virginia Beach, Virginia, and Courtez Hall, 33, had traveled to Mexico in late October to celebrate Dia De Los Muertos, or Day of the Dead. However, while they were vacationing in Mexico, the trio was mysteriously found dead inside their Airbnb rooms, New York Post reported.

Florence’s boyfriend, who did not go with the trio on the trip, was on the phone with Florence on the night of Oct. 30. While they were on the call, Florence reportedly started feeling ill and told him something was not right. Florence then disconnected the call and the boyfriend could no longer get a hold of Florence after that.

After not hearing from her, the concerned boyfriend reached out to the Airbnb host and asked him to perform a welfare check. When the Airbnb host conducted a check on them that night, they found Florence and her two male companions, Marshall and Hall, dead in their Airbnb rooms, Metro reported.

According to the families of the deceased, even though they have been in touch with the U.S. Embassy in Mexico and traveled to Mexico City in person, they still do not know how their loved ones died and have not received an explanation for what happened.

“The Mexican police were not very forthcoming with information,” Jennifer Marshall, Jordan’s mom, said. “Also, the language barrier was incredibly difficult as well.”

Airbnb told Marshall’s mother that their belongings had been passed on to the authorities and that the incident is currently under investigation. However, the family still has not been able to retrieve Jordan Marshall’s personal belongings, including his wallet and laptop.

Meanwhile, Florence’s father, Kelvin Florence, complained that no one in Mexico has made an effort to reach out to the relatives of the deceased back in the U.S. and notify them about the incident.

Marshall and Florence’s bodies are expected to be flown back to the U.S. in the upcoming days.

Marshall and Florence both grew up in Virginia Bleach. They graduated from the same high school in 2011. Marshall, who later became a teacher, moved to New Orleans, where he befriended Hall, a fellow educator.

According to her LinkedIn page, Florence earned an associate’s degree in marketing in 2015. Later, in 2020, she launched her own candle-making business, Glo Through It.

Following the incident, the U.S. Embassy in Mexico confirmed the deaths of the three US citizens and said its officials have launched an investigation to look into their cause of death.

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